1. About Tuopu Creative Industrial
Q: What does your company specialize in?
A: We are a Shenzhen-based technology company integrating R&D, manufacturing, and trading, focusing on high-performance Bluetooth headsets with ANC, transparency mode, and advanced acoustic technology.
Q: Where are your factories located?
A: Our headquarters are in Shenzhen, with production facilities in Huizhou and Dongguan, ensuring efficient supply chain management.
Q: Do you offer OEM/ODM services?
A: Yes! With 15+ years of experience, we provide OEM/ODM solutions for global brands, from design to mass production.
2. Product Quality & Certifications
Q: What certifications do your products have?
A: All products comply with CE, FCC, RoHS, and our factory is ISO9001-certified. We prioritize safety and international standards.
Q: How do you ensure product quality?
A: We enforce strict quality control—from raw materials to production—and collaborate with top-tier chip suppliers (e.g., Bluetooth solutions like LX5636E) and acoustic labs.
Q: Do your headsets support ANC?
A: Yes! Our headsets feature Active Noise Cancellation (ANC), dual ENC for calls, and ambient sound modes for immersive audio.
3. Shipping & Logistics
Q: What's your MOQ (Minimum Order Quantity)?
A: MOQ varies by product. Contact us for details—we accommodate both small and bulk orders.
Q: Do you ship globally?
A: Absolutely! We export to 30+ countries and optimize packaging (e.g., 100 units/carton) for cost-effective logistics.
Q: What's the lead time?
A: Typically 15–30 days after order confirmation, depending on quantity and customization.
4. Technical Support & After-Sales
Q: Do you provide after-sales service?
A: Yes! We offer lifelong technical support and warranty policies to ensure customer satisfaction.
Q: Can you customize software features (e.g., touch controls, EQ)?
A: Yes! Our ODM services include hardware/software customization (e.g., Bluetooth 5.3, low-latency modes).
Q: How do I troubleshoot connectivity issues?
A: Refer to our user manual or contact our support team for prompt assistance.